A new year always brings new goals and a renewed focus on improvement. And that applies to your eClinicalWorks too. The team at Ero Health has prepared a guide of the top opportunities to improve your organization through eClinicalWorks optimization, helping your providers and staff be more efficient, execute with greater accuracy, and avoid burnout. Let’s take a look!
Gain Efficiencies through AI
AI is gaining great momentum in a number of industries, and healthcare is no exception. In fact, according to the MGMA, 32% of medical group leaders report that AI tools are their top tech priority for 2025. The great news for eClinicalWorks users is that V12.0.3 is packed with powerful AI features designed to streamline and simplify practice management tasks while reducing manual entry.
- Healow Genie can manage after-hours calls, call patients with test results and instructions, and transcribe all this information into a patient encounter.
- New Contact Center feature can answer patient calls, transfer to a live person, pull up the patient’s records and begin transcription of the encounter, later completing it with all notes and orders.
- Healow Check-In Board generates a list of patients who have, and have not, checked in, and collects information on those who did not complete the process, automatically entering information from their insurance card and prompting staff to complete the process.
Many more features have rolled out for greater usability, including eClinicalTouch enhancements and a flat user design that reduces the number of clicks to access critical information. Integrating the features that are most appropriate and useful for you is a great way to optimize and get the most value out of your eClinicalWorks system.
Improve Accuracy with AI
According to a recent study by the American Journal of Clinical and Medical Research, “AI has the potential to transform the healthcare sector by improving diagnostic processes and the delivery of clinical services. This advancement can lead to enhanced clinical decision support, elevated quality of care, and increased patient safety.” eClinicalWorks V12.0.3 includes features to support this.
The AI Assistant delivers a powerful punch, and includes:
- Ambient listening capabilities with a tool called Sunoh.ai, which transcribes patient-provider conversation into clinical documentation and automatically monitors for keywords to prompt providers and present gaps in care.
- A talk-back function to confirm what is being said and respond to TE.
- Capabilities to add CPT codes and provide chart and coding review to present any errors.
To improve analysis and monitoring of patient and population data:
- Analytics Central function can create a profile and customize the KPIs on each profile, interfacing with the AI Assistant to find the appropriate dashboard.
- Enhanced Healow Insights can help identify point-of-care alerts for care gaps and generate a Value-Based Care score on the office visit screen.
- Sypher, a new tool in eClinicalWorks, will identify and build care plans to address gaps and help improve your VBC score.
Review our full recap of the AI capabilities in eClinicalWorks V12.0.3 on our recent blog, and be sure to reach out to the Ero Health team as you start to consider which features might be appropriate for your organization. (Hint: don’t turn them all on at once, and don’t pay for features without a documented strategy for how they’ll best serve you.)
Improve Your Revenue Cycle Management
Most healthcare organizations and medical practices grapple with managing denied claims, a significant cause of cash flow disruption. This can stem from improper coding, a missing referral, or lack of a proper system to monitor and address them. This can cost millions in lost revenue – money that optimization can help you collect.
The Ero Health team has a long history of optimizing eClinicalWorks to improve cash flow, decrease days in AR, and boost profitability. This includes:
- Increasing visibility into your finances so you’ll have a full picture of the status of reimbursements, patient balances, and timeliness of billings.
- Enabling work queue dashboards for improved management of your billing team and processes.
- Development of customized reports, allowing you to quickly spot challenges for immediate action.
But there’s more! There are many RCM and billing-specific AI features in eClinicalWorks V12.0.3 that can make your work quicker and increase accuracy:
- Progress Notes Insights function provides accurate coding recommendations to the provider, drops the code into the notes, and helps you get paid faster.
- Eligibility Insights puts key eligibility data at your fingertips.
- Claims Lookup expands your search criteria and allows for search by CPT and ICD code.
- Bank Reconciliation automation links your bank account to your eClinicalWorks and indicates when a payment is ready to post.
- Claims Window Enhancements allow you to view the electronic data file within a claim without the time or effort required to generate a batch through.
That’s just a small sampling of the revenue cycle optimization opportunities available, both through improving your use of eClinicalWorks and by leveraging AI capabilities. Read a more detailed review of RCM and billing functionality on our blog.
Prepare for – and Manage – Your Healthcare Organization’s Growth
For the last several years, the healthcare industry has experienced a great deal of M&A activity, either as the result of private equity practice rollups, consolidation, or organic growth. This environment is highlighting the need for consistency and standardization across all practices in an organization. Ero Health has successfully facilitated this type of growth, through optimization, for organizations across the country. We do a deep dive into the following areas:
- Process and workflow for consistency and efficiency
- Data governance across multiple locations
- Global management of population health
- Data integration with CRM for patient communication and prompts for care
- Robust custom reporting to monitor progress toward growth goals
- Integration of multiple instances of eClinicalWorks into one cohesive platform
- Identification of AI features most appropriate for the organization, developing and executing the implementation strategy
- Establishment of standards for scalability
Make 2025 the year that you harness the full power of your eClinicalWorks system! The Ero Health team has over 20 years of experience helping healthcare organizations of all sizes improve operations, enhance patient care, and increase collections through optimization. We look forward to learning about your needs, and developing a plan to make your organization even better.
Ready to chat about maximizing value from your eClinicalWorks system? Sign up now for a complimentary meeting with the Ero team!
