Your eClinicalWorks EHR system contains the data you need to understand what’s happening across your healthcare organization. The right reporting helps you understand performance, identify where attention is needed, and uncover opportunities for improvement. That’s what makes reporting such an important part of continuous eClinicalWorks optimization.
What are the things your reporting should help you understand?
Start with the Most Pressing Questions
A good report starts with a good question. Instead of running reports simply because they’re available, think about the decisions your teams are trying to make and the information they need to make them.
- Where is revenue getting stuck? A/R aging, denial trends, and other revenue cycle reporting can help identify where balances are sitting, where problems are occurring, and where your team may need to investigate further.
- What needs attention operationally? The data available through reporting can identify outstanding orders, appointments requiring follow-up, and other open items that may point to workflow inefficiencies, patient communication, or staff processes.
- Are patients following through with care? Follow-up appointment reporting can help identify patients who haven’t scheduled or completed expected follow-up, giving teams the information they need to target outreach and address gaps in continuity of care.
- How are we performing over time? Tracking KPIs such as days in A/R, denial rates, collection performance, patient volumes, and other measures important to your healthcare organization can help leadership recognize trends, identify root causes, and take action when performance changes.
The specific questions will vary based on your needs and challenges. Once you arrive at the most pressing questions, you’ll have a guide to determine what kinds of eClinicalWorks reports can help you answer them, and where the data may point to opportunities for optimization.
Turn Reporting into Continuous Optimization
The value of a report is the visibility it provides to help you identify what to do next.
A rise in denials might prompt you to look at the reasons claims are being denied and determine whether changes are needed upstream. An increase in outstanding orders could reveal a gap in how orders are tracked or closed. Reporting helps narrow the field, so your team can focus on its optimization efforts where they’re most likely to make a difference.
With that information in hand, you and your team can begin to build actionable plans to address challenges. This could mean:
- Reducing preventable denials by reviewing insurance eligibility workflows, claim scrubbing, and registration or claim edit rules when reporting reveals recurring front-end or claim issues.
- Closing gaps in patient follow-up by using eClinicalMessenger campaigns to automate appointment reminders, missed-appointment outreach, or clinical-order communications.
- Improving the accuracy and completeness of information captured before the visit by optimizing healow CHECK-IN workflows for demographics, insurance information, questionnaires, consent forms, and other pre-visit information.
- Keeping referrals and other outstanding work from falling through the cracks by reviewing open referrals, telephone encounters, and other outstanding items to prioritize follow-up and move unresolved work toward completion.
- Reducing workflow variation across teams or locations by standardizing eCW configurations, workflows, and training around specific issues.
The action you take will depend on what the data is telling you. The important thing is to keep a continuous cycle of measurement and improvement: : use reporting to identify an opportunity, make the appropriate change in eCW or the surrounding workflow, and continue measuring to see whether that change is delivering the intended result.
Don’t Let Report-Building Become the Barrier
Knowing what you want to measure doesn’t necessarily mean you know how to build the eBO report that will give you the answers you need.
You may have a great head start if you’re part of a healthcare organization that has internal resources with eBO reporting expertise. But if you’re like many, you don’t. And even when the expertise exists, building and validating a report takes time.
Fortunately, not every report needs to be created from scratch. The Ero Health eBO Report Store includes more than 20 commonly requested reports that are built and ready to implement in your eClinicalWorks database. Options include:
- KPI and Denial Dashboards
- A/R Aging Summary Report
- Follow-Up Appointment Report
- Outstanding Orders for Appointments Report
When the question you’re trying to answer is unique to your healthcare organization, custom eBO reporting can provide the specific data and visibility you need.
Make better use of your eClinicalWorks data as part of a continuous optimization strategy. Ero Health can help you identify the reporting you need, implement ready-to-use reports from our eBO Report Store, develop custom reporting, and use what the data reveals to identify opportunities for clinical, operational, and financial improvement.
Connect with the Ero Health team of eClinicalWorks experts to explore optimization opportunities.
