eClinicalWorks® EHR Support Services

Get expert help to keep your eClinicalWorks® system running smoothly

Our certifications as one of eClinicalWorks® largest Service Partners enhances our ability to provide superior service levels that lead to quicker response times and faster problem resolutions. Our certified health IT experts are dedicated to help you free healthcare organization staff to focus on the bigger picture – patients.  We handle the initial calls and escalate items if needed to eCW, and manage the complete resolution process, so you don’t have to.

With our coast-to-coast presence throughout North America, you’ll experience the highest level of eClinicalWorks support available. Our team has worked with thousands of physicians in healthcare facilities of all sizes from small independent healthcare organizations to large hospital groups.

We handle upgrades, patches, new releases, interface/interoperability, “how to” questions and bugs.  As your first call we help manage the process end to end, and you have access to our ticketing system, so you know where your issue stands.

Ero Health is committed to transforming your healthcare organization to its full potential through innovative technologies and partnerships. It is a commitment that requires providing a high level of service and help throughout the life of the relationship.

Put Ero Health’s eClinicalWorks support experience to work for your team.

  • 2-hour response time
  • Active monitoring and management of your eClinicalWorks® application
  • Scheduled installation of eClinicalWorks® updates
  • New release training hours are included in the support agreement.
  • 98% CSAT ranking.
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EClinicalworks Support Success Stories

Ohio County Family Care

Grow your business

As the largest eClinicalWorks® solution partner in North America, Ero Health has the expertise to help you maximize your investment in eClinicalWorks®. Your business can run more efficiently and profitably. We can help you:

  • Gain greater visibility to patient data
  • Reduce overhead costs
  • Improve patient and staff satisfaction
But that’s just the tip of the iceberg. We know that every healthcare organization – and challenge – is different. Contact us today to discuss your individual needs.

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