Customer Testimonials

“We knew Ero Health could help ustap into the advanced features ofthe eClinicalWorks systems. Through the optimization work they’ve done for Limitless Male, we’ve increased our billing percentages, created a better patient experience, created simpler processes for our providers, and increased our business. We can serve more men, helping them to feel better about themselves and proactively improve their health and life.”

The RCM360 team has not only closed the gap in outstanding charges but significantly reduced our denials.

We equate our recent success to their expertise in designing a workflow within eCW that helps ensure claims are approved on the first pass. We are in constant communication and see RCM360 as an extension of our team.
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“We have been with RCM360 now for 4 months, and I can say that we have had our best 1^st quarter ever. Our office charges are entered in a timely manner and their rules for claims have encouraged our providers to tighten up their timelines for note completion and locking. Our hospital charges are being accurately entered and with very quick turnaround time. I appreciate having the expertise of a certified coder just a phone call away and I benefit from the check-in sessions I have had with the team.”

“RCM360 can help you with managing the entire universe of billing / patient statements, payments, etc. They will handle the entire process from front to back, even including creating the claims if you prefer. I honestly can’t recommend them more, and you know I’m not always the easiest to please.  In fact, most recently we have partnered with them ourselves to help more efficiently collect payments owed and manage the often painful act of navigating a claim through all of the payors. I can assure you that partnering with them will almost certainly improve turn around times on claims, and improve collection rates for what you are actually owed.”

“We’re so glad we made the switch to RCM360 and wish we had done it sooner. I will most certainly recommend RCM360 should I hear of anyone looking to make a change. Everyone has been so helpful and kind to us!”

“Medical billing can be a daunting task, but we feel confident in the service RCM360 provides and know every aspect is being managed. I most appreciate the communication I have with our account manager and coder and their forward thinking to utilize functions within eClinicalWorks to help our practice become more efficient.”

“RCM360 provides results. They meet with us regularly and are responsive to our ever-changing needs, providing us with detailed reports and helping us learn the process. They really are an extension of our team.”

“Hillcrest Internal Medicine has four doctors, each with a different way that they want billing done. RCM worked with us to make sure that each doctor’s needs were met in a manner that would also work for their company, tailoring their service to our needs and making sure that each doctor was satisfied with the results. I would highly recommend them to anyone in search of a billing company.”

“I have worked in health care IT for over 15 years. Ero Health has some of the best talent I have come across in years. They have expertise in data extraction and reporting that we don’t have in-house,
even as a large practice. They understand our business, and are able to quickly get to the root of the issue and come up with a solution. Every project we’ve worked on with Ero Health has been a success.”

“Ero Health came highly recommended to Ohio County Family Care by our hosting partner. As we evaluated our options, we felt that the Ero Health team was most attentive to our needs, and went above and beyond to design a customized support plan that would work well for the overall organization and each practice. Since partnering with Ero Health, we’ve received prompt service and resolutions to our eClinincalWorks® support needs.”

“The Ero Health team has been supportive, patient, friendly and very knowledgeable throughout the entire process. They showed us how other health centers were best leveraging eClinicalWorks® and suggested what would be most beneficial to us. Ero Health was on-site with us and helped us find ways to improve all of our processes. We are grateful for all we learned.”

“eClinicalWorks® has made a tremendous difference in my practice; the system is easy to use for both me and my office staff. Ero Health has been great to work with and are extremely responsive – most times responding and addressing issues the same day.”

“Identifying a workaround for the PQRS pop-up in eClinicalWorks® was very important for us, and finding a solution to automate reporting code entry was the key to ensuring we’d be able to provide accurate, timely data for quality reporting. The Ero Health solution made this all possible. We know it’s working and there is very little oversight involved for us, since everything is automated. Working with Ero Health is a good decision for any health care organization looking to do more with their eClinicalWorks.”

“We did it! It takes a village to achieve Level 3 PCMH Recognition The Ero Health team has always been professional, helpful and kind. We appreciate everyone who is a part of our team and family. We love caring for our patients, and we take pride in our work.”

“The Ero Health team was instrumental in driving the success of not only our transition to in-house billing, but also in helping us meet our goals for first pass claim rate more quickly than we ever thought possible. Their knowledge of eClinicalWorks, medical billing workflow, and the claims process helped deliver the best possible outcomes for this project.”

“Fremont Family Care, through its partnership with Ero Health, has achieved a major strategic initiative. It is becoming increasingly more important to demonstrate the quality of care that our physicians provide. With the designation of PCMH, we feel that this shows our patients that we are serious about providing the highest level of care in the most cost-effective manner.”

“We chose Ero Health because of our long-standing relationship with our Account Manager, Debby Macikowski. With our Super User’s clinical knowledge and Debby’s software and operations knowledge they were able to strategically work through each challenge. The Ero Health team was always available for a call to work to a solution, and we appreciated them keeping us informed of new functionality and how Ero Health could help us leverage these updates.”

“The Ero Health team is very professional, bringing the knowledge and skill set needed to help us reach our goals and grow our practice. They’re willing to help at all times and work tirelessly to resolve any issue or answer any questions we may have. They’ve been right alongside us throughout the entire process, helping to make this transition possible.”