Privacy Policy

Effective As Of: December 30 2023.
Reviewed/Updated: April 23, 2026.
Thank you for visiting https://ero.health/ (the “Website”). Ero Health is an official brand of Med Tech Solutions aka Medical Technology Solutions, LLC (“MTS,” “we,” or “us”). MTS is therefore the owner of this website and is committed to protecting your privacy. We strive to keep your Personal Information (as defined below) confidential.
This Privacy Policy describes, among other: (i) the customer information we collect, including Personal Information; (ii) how we use information and Personal Information and when (and if) we share it with third parties; (iii) the choices you can make about how your Personal Information is collected, used and shared; (iv) how to correct, delete or transfer your Personal Information; and (v) the data security, accuracy and access measures we have adopted to protect Personal Information under our control from loss, misuse or alteration.
BY USING THE WEBSITE, YOU ARE CONSENTING TO THIS PRIVACY POLICY. THIS PRIVACY POLICY IS INCORPORATED INTO AND MADE PART OF OUR TERMS OF USE LOCATED AT www.medtechsolutions.com/legal. PLEASE READ THE ENTIRE PRIVACY POLICY AND ALSO OUR TERMS OF USE CAREFULLY.
This Privacy Policy does not apply to information collected by any third party, even if such information is collected through an application or content (including advertising) that is linked to or accessible from the Website.

Responsibility for Your Information

MTS is the data controller with respect to all information, including Personal Information, collected from visitors to the Website. The obligations of a controller is to provide you with information of what, why and how we process your information.
Where MTS is not the controller you will be adequately informed.

Personally Identifiable Information

When used in this Privacy Policy, the term “Personal Information” means any information by which you can be identified, such as your name, address, telephone number, email address, date of birth, race, religion, medical condition, credit card number, debit card number, bank account, etc. Other information that does not relate to or identify you as an individual is not Personal Information.

Purposes for Processing Personal Information and Legal Bases

We collect and process your Personal Information for the following purposes (where required by law, we obtain your consent to use and process your Personal Information for these purposes):
  • Providing our Website and services: We process your Personal Information to perform our agreement with you for the use of our Website, products and services and to fulfill our obligations under the applicable terms of use and service; if we have not entered into an agreement with you, we base the processing of your Personal Information on our legitimate interest to operate and administer our Website and to provide you with content you access and request (e.g., to download content from our Website);
  • Promoting the security of our Website and services: We process your Personal Information by tracking use of our Website, products and services, creating aggregated non-personal data, verifying accounts and activity, investigating suspicious activity, and enforcing our Terms of Use and policies to the extent it is necessary for our legitimate interest in promoting the safety and security of the services, systems and applications and in protecting our rights and the rights of others;
  • Providing necessary functionality: We process your Personal Information to perform our agreement with you for the use of our Website, product and services; if we have not entered into a agreement with you, we base the processing of your Personal Information on our legitimate interest to provide you with the necessary functionality required for your use of our Website, products and services;
  • Managing user registrations: If you have registered for an account with us, we process your Personal Information by managing your user account for the purpose of performing our agreement with you according to applicable terms of service;
  • Handling contact and user support requests: If you fill out a “contact me” web form or request user support, or if you contact us by other means including via a phone call, we process your Personal Information to perform our agreement with you and to the extent it is necessary for our legitimate interest in fulfilling your requests and communicating with you;
  • Managing event registrations and attendance: We process your Personal Information to plan and host events or webinars for which you have registered or that you attend, including sending related communications to you, to perform our contract with you;
  • Managing contests or promotions: If you register for a contest or promotion, we process your Personal Information to perform our contract with you. Some contests or promotions have additional rules containing information about how we will process your Personal Information;
  • Managing payments: If you have provided financial information to us, we process your Personal Information to verify that information and to collect payments to the extent that doing so is necessary to complete a transaction and perform our contract with you;
  • Developing and improving our Website and services: We process your Personal Information to analyze trends and to track your usage of and interactions with our Website, products and services to the extent it is necessary for our legitimate interest in developing and improving our Website, products and services and providing our users with more relevant content and service offerings, or where we seek your valid consent;
  • Assessing and improving user experience: We process device and usage data, which in some cases may be associated with your Personal Information, to analyze trends and assess and improve the overall user experience to the extent it is necessary for our legitimate interest in developing and improving the service offering, or where we seek your valid consent;
  • Reviewing compliance with applicable usage terms: We process your Personal Information to review compliance with the applicable usage terms in our customer’s agreements to the extent that it is in our legitimate interest to ensure adherence to the relevant terms;
  • Assessing capacity requirements: We process your Personal Information to assess the capacity requirements of our services the extent that it is in our legitimate interest to ensure that we are meeting the necessary capacity requirements of our service offerings;
  • Identifying customer opportunities: We process your Personal Information to assess new potential customer opportunities to the extent that it is in our legitimate interest to ensure that we are meeting the demands of our customers and their users’ experiences;
  • Displaying personalized advertisements and content: We process your Personal Information to conduct marketing research, advertise to you, provide personalized information about us on and off our Website and to provide other personalized content based upon your activities and interests to the extent it is necessary for our legitimate interest in advertising our Website or, where necessary, to the extent you have provided your prior consent;
  • Sending marketing communications: We will process your Personal Information or device and usage data, which in some cases may be associated with your Personal Information, to send you marketing information, product recommendations and other non-transactional communications (e.g., marketing newsletters, telemarketing calls, SMS, or push notifications) about us and our affiliates and partners, including information about our products, promotions or events as necessary for our legitimate interest in conducting direct marketing or to the extent you have provided your prior consent;
  • Business transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company; and
  • Complying with legal obligations: We process your Personal Information when cooperating with public and government authorities, courts or regulators in accordance with our legal obligations under applicable laws to the extent this requires the processing or disclosure of Personal Information to protect our rights or is necessary for our legitimate interest in protecting against misuse or abuse of our websites, protecting personal property or safety, pursuing remedies available to us and limiting our damages, complying with judicial proceedings, court orders or legal processes, respond to lawful requests, or for auditing purposes.
Whether or not to provide MTS with Personal Information is completely your own choice. But if you choose not to provide the information we request, you will be unable to purchase our products on the Website and receive certain information and services on our Website. By submitting your Personal Information to MTS you agree that you do not object to any transfer, processing or storage of Personal Information in accordance with this Privacy Policy.

Marketing and Business Development

We may use Personal Information to send you details of new services, promotional materials and information, updates, and invites to events. We will, however, only do so when we have a legitimate interest to contact you and/or where you consent to being contacted in such way. If you prefer not to receive promotional material from MTS, please let us know by e-mailing us at legal@medtechsolutions.com and put “unsubscribe” in the subject line together with the name of the publication you wish to unsubscribe from. Our marketing communications will also include an “unsubscribe” link.

Transfer of Assets

If some or all or substantially all of our business assets were acquired, or in the unlikely event that we go out of business or enter into bankruptcy, customer information (including your Personal Information), would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any assets, including your Personal Information, may continue to be used as set forth in this Privacy Policy.

Sharing of Personal Information

We do not provide Personal Information to any unaffiliated parties or third parties, except in certain circumstances as set forth in this Privacy Policy.
To provide and administer the marketing and sales of our products and services, we may need to share your Personal Information with our partners and different service providers or suppliers that we work with. This does not adversely affect your rights. We will take all reasonable steps necessary to ensure transferred information is kept secure as required by applicable data privacy laws.
We may disclose ‘blind’ aggregated data and user statistics to prospective partners and other third parties, and for other lawful purposes. Blind data is data which does not identify an individual person or disclose Personal Information. We may also disclose Personal Information with your consent or at your direction.
Please be advised that in certain circumstances, MTS may be required to disclose your Personal Information to governmental organizations, attorneys and private agencies that conduct relevant criminal and civil investigations, or otherwise as required by our legal obligations.

Retention and Transfer of Personal Information

We retain Personal Information as necessary to service the use of our Website and our products and services. We also keep Personal Information, meta data, documentation, and any other relevant information as permitted and/or required by law.
When the retention time is reached your information may be destroyed. You may also ask MTS to transfer your Personal Information upon request. Please contact legal@medtechsolutions.com to request transfer of your Personal Information or for more information regarding retention time and retention of information.

Accuracy of Personal Information

We want to keep your Personal Information as correct and updated as possible. If your Personal Information is incorrect or has changed, please inform us by sending us an email to legal@medtechsolutions.com.

Your Rights and Communications

You may have certain rights relating to your Personal Information, subject to local data protection laws. Depending on the applicable laws these rights may include the right to:

    • Access your Personal Information held by us;
    • Know more about how we processed your Personal Information;
    • Rectify inaccurate Personal Information and, taking into account the purpose of processing the Personal Information, ensure it is complete;
    • Erase or delete your Personal Information (also referred to as the right to be forgotten), to the extent permitted by applicable data protection laws;
    • Restrict our processing of your Personal Information, to the extent permitted by law;
    • Transfer your Personal Information to another controller, to the extent possible (right to data portability);
    • Object to any processing of your Personal Information (Where we process your Personal Information for direct marketing purposes or share it with third parties for their own direct marketing purposes, you can exercise your right to object at any time to such processing without having to provide any specific reason for such objection);
    • Opt out of certain disclosures of your Personal Information to third parties;
    • Not be discriminated against for exercising your rights described above;
    • Not be subject to a decision based solely on automated processing, including profiling, which produces legal effects (this does not currently take place on our Website or in our services); and
    • Withdraw your consent at any time (to the extent we base processing on consent), without affecting the lawfulness of the processing based on such consent before its withdrawal.

To exercise your rights, please contact us at legal@medtechsolutions.com or by using the address below. We try to respond to all legitimate requests within one month and will contact you if we need additional information from you in order to honor your request. Occasionally it may take us longer than a month, taking into account the complexity and number of requests we receive. Please note that your request to remove or delete information may not ensure complete or comprehensive removal of the content or information, because, for example, some of your content may have been reposted by another user.

Cookies

As part of offering and providing customizable and personalized services, many websites use cookies to store and sometimes track information about you. A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer’s hard drive. We use cookies to allow faster and easier access to your account information, monitor traffic on the Website, and measure traffic patterns to improve functionality of the Website. Our web pages may also contain electronic images known as web beacons (sometimes called clear gifs, pixel tags, and single-pixel gifts) or other advanced technologies that are useful in the provision of services to you, permitting us, for example, to counter users who have visited those pages and for other related Website statistics. We may also use such devices to verify compliance with our Terms of Use or with any promotions on the Website.
If you do not want MTS to deploy cookies in your browser, you can set your browser to reject cookies or to notify you when a website tries to put a cookie in your browser software. Rejecting cookies may affect your ability to use of some of the services and functionalities at our Website.

Website Traffic

We may track domain names, IP addresses, browser types, resolution, etc. from people who visit our Website. We use this information to track aggregate traffic patterns throughout the Website. Such information is not correlated with any Personal Information.
As previously stated, MTS may also use cookies to track your visit to our Website. While our web servers may automatically log your IP address, this information will not be used to identify you and you remain anonymous.

Social Sharing Features

The Website may offer social sharing features and other integrated tools (such as the LinkedIn “Like” button and the Twitter “Follow” button), which let you share actions you take on the Website with other media. The use of such features enables the sharing of information with your friends or the public, depending on the privacy settings you establish with the entity that provides the social sharing feature. You use these social sharing features at your own risk. No security measures, including the privacy settings referenced above, are perfect or impenetrable. We cannot and do not guarantee that the information you share using such features will not be viewed by unauthorized persons. For more information about the purpose and scope of data collection and processing in connection with social sharing features, please visit the privacy policies of the entities that provide these features.

Security

MTS uses commercially reasonable efforts to safeguard the security of your information with physical, electronic, and managerial procedures. Likewise, we urge you to take every precaution to protect your Personal Information when you are on the Internet. Change your passwords often, use a combination of letters and numbers and make sure you use a secure browser. The Website uses industry-standard Secure Sockets Layer (SSL) encryption on all web pages where Personal Information is required. To make purchases from the Website, you must use an SSL-enabled browser, such as +. This protects the confidentiality of your personal and credit card information while it is transmitted over the Internet. We may update browser requirements from time to time by posting a notice on the Website.
Because of the global nature of the Internet, when you give us information, that information may be sent electronically to servers outside of the country where you originally entered the information. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. Except as discussed above or otherwise designated, the Website does not use security encryption measures. Therefore, information that you disclose by use of the Website (as with any website that is non-secure), by posting a message or using e-mail, potentially could be collected and used by others. This may result in unsolicited messages from third parties or use of such information by third parties for their own purposes, legal or illegal. As a result, while we strive to protect your Personal Information, we cannot ensure or warrant the security of any information you transmit to us or from our services, and you do so at your own risk.

Third Party Websites

The Website may contain links to third party websites and applications of interest, including advertisements and external services that are not affiliated with us. Once you have used these links to leave the Website, any information you provide to these third parties is not covered by this Privacy Policy, and we cannot guarantee the safety and privacy of your information and Personal Information. Before visiting and providing any information to any third party websites, you should inform yourself of the privacy policies and practices (if any) of the third party responsible for that website, and should take those steps necessary to, in your discretion, protect the privacy of your information and Personal Information. We are not responsible for the content, privacy, security practices, or policies of any third parties, including other websites, services, or applications that may be linked to or from the Website.

Persons Under the Age of 18

MTS does not knowingly solicit Personal Information from persons under the age of 18 or send them requests for Personal Information. If you are under 18, do not use or provide any information on this Website or on or through any of its features. If we learn we have collected or received Personal Information from a person under 18 without verification of parental consent, we will delete that information.

California Privacy Rights

The California Consumer Privacy Act requires businesses to disclose whether they sell Personal Information. As a business, we do not sell Personal Information. We may share Personal Information with third parties or allow them to collect Personal Information from our Website or services if those third parties are authorized service providers or business partners who have agreed to our contractual limitations as to their retention, use, and disclosure of such Personal Information, or if you use our Website or services to interact with third parties or direct us to disclose your Personal Information to third parties.
California law requires that we detail the categories of Personal Information that we share or disclose for certain “business purposes,” such as disclosures to service providers that assist us with securing our services or marketing our products. We disclose the following categories of Personal Information for our business purposes:
  • Identifiers;
  • Commercial information;
  • Internet activity information;
  • Financial information;
  • Professional and employment-related information;
  • Education information; and
  • Inferences drawn from any of the above information categories.
California law grants state residents certain rights, including the rights to access specific types of Personal Information, to learn how we process Personal Information, to request deletion of Personal Information, and not to be denied goods or services for exercising these rights.
If you are a California resident under the age of 18 and have registered for an account with us, you may ask us to remove content or information that you have posted to our Website. Please note that your request may not ensure complete or comprehensive removal of the content or information, because, for example, some of your content may have been reposted by another user.

To make a request related to California Privacy Rights, please contact us electronically at legal@medtechsolutions.com or write to us at the address set forth below. We may need to verify your identity and place of residence before completing your rights request.

Privacy Policy Changes

MTS reserves the right to amend, alter, or otherwise change this Privacy Policy at our sole and absolute discretion. If we modify this Privacy Policy, we may notify all users via email, and may specifically ask you to agree to the modified terms in order to continue using the Website. Otherwise, further use of the Website following any such change constitutes your agreement to follow and be bound by the modified Privacy Policy. We encourage you to periodically review the Privacy Policy to stay informed about how we are helping to protect the Personal Information we collect.

Contact Information

MTS welcomes your comments regarding the Privacy Policy. If you believe that MTS has not adhered to the Privacy Policy, please contact us electronically at legal@medtechsolutions.com or via postal mail at the address provided below, and we will use commercially reasonable efforts to promptly determine and remedy the problem.

Medical Technology Solutions, LLC
c/o Security Officer

24307 Magic Mountain Parkway, #76
Valencia, CA 91355
Phone: 877-687-1222
Fax: 626-486-9333
E-Mail: legal@medtechsolutions.com