eClinicalWorks Support for ACO and MSO Organizations

Supporting quality care and the business of healthcare.

Clinical reporting to manage defined patient populations.

Financial dashboards to enhance financial health.

Gain insight to provide the right care at the right time.

Deliver high quality care while improving finances and operations.

Ero Health puts the data you need at your fingertips.

While the purpose of Accountable Care Organizations (ACOs) and Managed Services Organizations (MSOs) may seem different, both rely on the same thing for success – data. In order for ACOs to deliver the highest level of care to specific patient populations through coordinated efforts across providers, data must be accessible, usable, accurate, and allow for action or decisions to be made about an individual’s care. This model focuses on outcomes, and reimbursements are largely based on a provider’s ability to achieve better health for patients while managing the expenses required to achieve these outcomes. In the case of an MSO, access to financial and operational data are critical to effectively execute billing, collect money, and manage a healthcare organization’s overall revenue cycle. Ero Health provides the visibility, insights, and reporting needed for ACOs and MSOs to effectively accomplish their goals.

EHR Implementation & Consulting Services

“The Ero Health team was instrumental in driving the success of not only our transition to in-house billing, but also in helping us meet our goals for first pass claim rate more quickly than we ever thought possible. Their knowledge of eClinicalWorks®, medical billing workflow, and the claims process helped deliver the best possible outcomes for this project.”
Richard Kudia,
Director of Finance
Swedish Covenant Hospital
“We chose Ero Health because of our long-standing relationship with our Account Manager, Debby Macikowski. With our Super User’s clinical knowledge and Debby’s software and operations knowledge they were able to strategically work through each challenge. The Ero Health team was always available for a call to work to a solution, and we appreciated them keeping us informed of new functionality and how they could help us leverage these updates. One of the things we respect Debby for is that she is not afraid to tell us if we were going down the wrong path and offer better alternatives. We were always confident in the team’s understanding of our situation and the best ways to move forward. We can highly recommend Debby and the Ero Health Team without reservation.”
Spencer Scarbrough,
Vice President of Operation
Alliance Spine and Pain Centers: eClinicalWorks Success Story
Limitless Male
“We knew Ero Health could help us tap into the advanced features of the eClinicalWorks® systems. Through the optimization work they’ve done for Limitless Male, we’ve increased our billing percentages, created a better patient experience, created simpler processes for our providers, and increased our business. We can serve more men, helping them to feel better about themselves and proactively improve their health and life.”
Beth Horvatich,
Director of Operations
Limitless Male: eClinicalWorks Implementation Success Story
“I couldn’t imagine trying to implement all of the new things we would be facing alone, and needed someone to help. Ero Health well prepared for the implementation and training, but they remain accessible and I know that their continued support is just a phone call away. And, of course, the real value of Ero Health has been their assistance with the attestation for Medicare’s EHR incentive, which we received. Ero Health was absolutely vital to that process”
Jo Ann Jones,
Practice Manager
STL Orthopedics: eClinicalWorks Implementation Success Story
SE Dermatology
“I have worked in health care IT for over 15 years. Ero Health has some of the best talent I have come across in years. They have expertise in data extraction and reporting that we don’t have in-house, even as a large practice. They understand our business, and are able to quickly get to the root of the issue and come up with a solution. Every project we’ve worked on with Ero Health has been a success.”
David O’Daniel,
Director of Information Technology, Southeastern Dermatology
Southeastern Dermatology eClinicalWorks Collections Success Story
Capital Region Medical Center
Ero Health was highly responsive and personable. It gave our team great comfort, moving the project along while adapting to the many changes that developed. Their knowledge of health care IT and its related regulations, along with their specific understanding of eCW made a profound difference for us. We would recommend them to anyone who has data migration, integration, reporting, or any other custom programming needs for eCW.
Belynda Imhoff, RN, MS,
Director, Health Informatics
Capital Region Medical Center: eClinicalWorks Success Story
“Ero Health helped us access our data in the eClinicalWorks® cloud and created reports that give us actionable insights, enabling us to measure progress towards strategic objectives. These reports deliver summarized results, along with breakout views that allow end-users to validate the data. Ero Health assisted us through this extensive team effort to ensure the access, accuracy, and understanding of the complex data related to wRVUs, leading to increased confidence in the quality of the data among SCH leadership.”
Monica Merchat,
MSHI RN Manager of Informatics, Swedish Covenant Health
Swedish Covenant Health: eClinicalWorks Data Reporting Success Story
“Fremont Family Care, through its partnership with Ero Health, has achieved a major strategic initiative. It is becoming increasingly more important to demonstrate the quality of care that our physicians provide. With the designation of PCMH, we feel that this shows our patients that we are serious about providing the highest level of care in the most cost-effective manner.”
Ryan Bojanski,
Administrator Clinical Services at Fremont Health
Fremont Health Nebraska: eClinicalWorks PCMH Success Story

ACO and MSO Frequently Asked Questions

There are a variety of questions that are specific to ACOs and MSOs. Explore common questions here, and please reach out to us with issues or opportunities for your organization.

My organization supports multiple eCW databases, how do we go about standardizing the use?

Standardizing the use of eClinicalWorks® across all of the healthcare organizations in your ACO or MSO is critical. The Ero Health team takes a deliberate and comprehensive approach to this process which begins in a test environment before we ever incorporate the solution into your live EHR. Here, we work with leadership to build out functionality and content to effectively standardize key elements of documentation and data governance. While this is taking place, we build out necessary training materials and workflow diagrams with screenshots depicting the eCW environment. Once approved, changes are made to each individual eCW database and supported with training materials and on-site assistance to execute the workflow changes.

Ero Health will meet you wherever you are in your eClinicalWorks® journey. Our eCW certified trainers have extensive experience in the software and practical experience working within healthcare organizations. This provides a unique training experience that addresses both the technology and the reality of how your healthcare organization can make best use of eClinicalWorks®. The Ero team of experts can provide onsite and online training in group sessions or one on one. Examples include:

  • Super User training for EMR analysts
  • Go live training for new healthcare facilities
  • Module specific training
  • Reporting training and custom report development
  • New version preparation and roll out
  • Workflow redesign
  • Go live support
  • Industry specific training and customization needs for PCMH, MARCA…
Because the Ero Health team holds intimate knowledge of the architecture, language and structure of eClinicalWorks® databases, we have the ability to extract, integrate and share data in ways many others cannot. It is this experience that allows us to create uni- and bi-directional interfaces for dozens of applications such as Business Intelligence packages, CRM tools, online scheduling vendors, population health and patient engagement vendors.  We also recognize that you may have other needs for your data, such as integration and ongoing data dumps for your accounting systems. The Ero Health data services team can create scripts to for these types of data exchange applications, and we’ve even developed our own API, enabling us to provide multiple solutions once we understand your goals.

Supplemental support programs are among Ero Health’s most popular services, making us your frontline support technician.  Our team is certified by eCW in help desk and technical support (as well as install, training and eBO).  We use a robust ticketing system that can generate support tickets via a live call, email, or web portal.  You can track your ticket and learn the status in real time.  We manage all tier one and tier two issues.  When an issue is identified as a tier 3 (bug or code fix), we escalate it to eCW, and they work directly with us until resolved.  The healthcare organization never has to take direct eCW calls or surrender their workstations during the day. We are 5-star Google rated and have a average CSAT score of 95%.

Because the Ero Health team is so familiar with the data and how it is structured and stored in eClinicalWorks®, we can create extraction scripts to pull key data from your eCW database at the frequency you need.  This includes demographic, financial, and clinical data.  We can even provide it to your vendor securely, eliminating their need to access if from a third party intermediary. 

See how we’ve helped other clinics like yours.

Dr. Steven Berman and Dr. Steven Nishida – eClinicalWorks Implementation in Honolulu

Capital Region Medical Center

Westside Pediatrics: eClinicalWorks Implementation Success Story

STL Orthopedics: eClinicalWorks Implementation Success Story

Ohio County Family Care

Every healthcare organization is different

We’re not here to give you a cookie cutter service.  We’re here to give you a custom solution that drives results for your healthcare facility. Contact us to discuss your needs today.