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Optimize eClinicalWorks®.

Optimize the use of eClinicalWorks® to take your practice to the next level. 

Simply using eClinicalWorks® in today’s value-based healthcare reimbursement model is not enough. There is a vast world of possibilities inside eClinicalWorks that will enable you to increase profits, streamline billing, enhance patient care, and improve patient engagement. Ero Health can help you optimize your eClinicalWorks journey so you can maximize your investment.

Practice Challenges

Many practices face common challenges in their workflows, even after implementing eClinicalWorks®. This can lead to frustration, and a reluctance by staff to embrace the system which can hinder your journey to become a modern medical office. Optimization can help you resolve issues such as:

  • Inefficient patient scheduling, eligibility, and registration processes
  • Lengthy, inefficient provider documentation processes leading to burnout.
  • Lack of use of features such as order sets, templates, interoperability, and patient engagement products
  • Delays in reimbursement and collections
  • Little to no visibility into your financial health
  • Flawed metrics for reporting and measurement of clinical metrics and financial benchmarks
  • Inability to provide key clinical measures to participate in value-based care programs.
  • Participate in grant funding initiatives.
  • Inability to organically scale your business.

Optimization Process

Each client’s needs are unique and that is why Ero Health tailors a solution for each practice we serve. Ero Health consultants aren’t just eClinicalWorks® experts. Each holds practical experience using the software in a medical practice. We’re able to apply best practices as your optimization is developed and managed. We conduct a thorough analysis of your practice through custom analytical reports and a hands-on evaluation of your practice workflow. We identify the gaps, build custom content, map out new workflows, and present you with a plan. We can then execute on that plan while developing KPI’s and success metrics that can be tracked moving forward, while implementing process improvements along the way. Our team has the knowledge and practical experience to support your specific goals and see the project to completion.

Practice Assessment

  • Business discussion and goal setting
  • Review of current workflow
  • Uncover gaps and document pain points.
  • Proprietary KPI reposts to benchmark use.
  • Internal system set-up review
  • On-site shadowing of your practice and team
  • Version specific feature use
  • Security Settings

Optimization Report & Gap Analysis

  • Workflow changes
  • Training sessions
  • Module implementations
  • Feature implementations
  • Prioritize remediation and optimization tasks.
  • Perform system configuration changes and customizations.
  • Develop necessary training materials, flow diagrams and reports.
  • Provide onsite, hands on training.
  • Remote monitoring and onsite follow up to ensure new performance metrics are being met.
  • Scalability metrics


  • Prioritize recommendations and optimization tasks
  • Perform system configuration changes and customizations.
  • Develop necessary training materials, flow diagrams, and reports
  • On-site, hands-on training
  • Remote monitoring and on-site follow up to ensure new performance metrics are being met
  • Enable key patient engagement tools

Patient Benefits

In a value-based care model, it is critical for patients to be engaged in their care.  Through better use of advanced features, patients have access to tools to enhance communication with providers, help ensure critical follow-ups are performed and ultimately receive better care.

  • Enable interactive features such as patient portal, healow and messenger campaigns.
  • Manage chronic issues with alerts, medication adherence reminders, lab results and appointment reminders and telehealth.
  • Implement kiosks and online scheduling to streamline office check-in.
  • Provide mobile access with the Healow smart phone app.
  • Enable Prisma for a longitudinal look at the patient’s history.
  • Use Care Planning, Chronic Care Management, Transition of Care, and Remote Patient Monitoring modules within eCW.
  • Enable HCC, HEDIS and Disease Explorer to participate in value-based care programs.

Practice Benefits

When your practice truly leverages the power of eClinicalWorks® you will transform into an organization that thrives in today’s healthcare environment:

  • Improve patient care through enhanced management of patient populations, streamlined communication between providers, and enhanced patient engagement.
  • Increase profitability by implementing efficient workflows, improving your revenue cycle and collections processes, and having better oversight into the business.
  • Succeed at Risk Based programs with full visibility of your data.

Optimization Success Stories

Grow your business

As the largest eClinicalWorks® solution partner in North America, Ero Health has the expertise to help you maximize your investment in eClinicalWorks®. Your business can run more efficiently and profitably. We can help you:

  • Gain greater visibility to patient data
  • Reduce overhead costs
  • Improve patient and staff satisfaction
But that’s just the tip of the iceberg. We know that every practice – and challenge – is different. Contact us today to discuss your individual needs.