In recent years, there has been an increased shift toward cloud-based EHR systems, like eClinicalWorks. The data centers housing these systems are continuous targets for security breaches and can be prone to outages due to power issues, cooling failures, IT incidents, and even human error.
Let’s take a look at the stats:
- 55% of data centers reported that they had experienced an outage within the past three years. While this is a decrease from previous years, outages remain costly and can range from $100,000 to more than $1 million for significant outages.
- It’s been reported that in 2023, more than 133 million patient records were compromised in 725 separate breaches. This is double the figure from 2022, and an all-time high.
- Nearly 80% of breaches were the result of hacking and IT incidents.
Those are the facts, and all healthcare operations are a target. The Ero Health team has partnered with many clients over the years to help them overcome their eClinicalWorks hosting challenges and get them into a secure, stable, reliable environment. Delve into just one of those stories, proving why Ero Health is your partner of choice for eClinicalWorks hosting.
“Our eCW Hosting Environment Has Crashed, and We’ve Been Unable to See Patients for Days. We Need Help!”
This was the call Ero Health received the day before a holiday weekend. Their existing hosting vendor, who lacked in-depth knowledge of hosting eClinicalWorks, had experienced a total system failure. And to make matters worse, they were unresponsive to questions about retrieving data or providing status updates.
Operations were halted, patient appointments had to be cancelled, and billing and collections were suspended. More than 350 employees across six locations were impacted by the failure, and millions of dollars in revenue were in jeopardy.
The healthcare organization’s IT Director turned to Ero Health and asked: “What would it take to quickly get our practice online and functional again?” Ero moved into full disaster recovery mode. The Ero team immediately responded and began putting a plan in place to not only create a temporary hosting environment, which allowed them to begin seeing patients, prescribing medication and processing claims, but also to build a new, dedicated virtual private server environment to host the practice with real time replication and full redundancy.
Today, the client’s eClinicalWorks system is permanently hosted in Ero Health’s HITRUST certified data center in a dedicated eCW environment. With the Ero team’s expertise, the organization has achieved more reliable, secure, and efficient eClinicalWorks hosting — granting full peace of mind.
Ero Health is Your Partner for eClinicalWorks Hosting Success
This is just one of the many stories of healthcare organizations who turned to Ero Health after EHR hosting disasters. Don’t wait for a system hosting crisis for Ero to save the day. Proactively protect your EHR, data, and daily operations with:
- Data Center Security: Ero Health has committed to investing in security, undergoing the rigorous process to earn HITRUST certification for our eClinicalWorks hosting platforms. As part of this certification, Ero undergoes regular audits and recertification to ensure ongoing compliance. This demonstrates that our servers and business practices meet key regulations and industry-defined requirements and that Ero is appropriately managing risk. This includes federal and state regulations, standards and frameworks.
- eClinicalWorks Hosting Experience: Ero Health has provided cloud hosting for our clients’ eClinicalWorks system for many years, and our servers are specifically designed for eClinicalWorks with Microsoft Azure infrastructure. Ero Health is the industry leader for hosting eClinicalWorks, ensuring that proper function, security, reliability and accessibility are in place to help minimize downtime.
- Backup and Recovery Protocols: As part of Ero Health’s HITRUST certification, Ero Health employs best practices for backup and recovery that are compliant with key regulations. In the event that an outage occurs, or a function fails, Ero has disaster recovery plans in place to get our clients back up and running as quickly as possible.
- Proper Facility Infrastructure Setup: Accessing your eClinicalWorks system in the cloud will require that your facility has adequate bandwidth and connectivity throughout the building. Without it, you’ll experience delays in accessing patient records, running vital reports, and performing other key functions of your practice. The Ero Health team works with our clients to ensure their infrastructure is optimized for cloud-hosted eClinicalWorks.
Let Ero Health help you assess your current hosting environment and suggest a plan of action to help you avoid becoming a statistic. Connect with our team to ensure reliability and security of your eCW system hosting.
