A 2025 report by global consulting firm Protiviti lists cyber threats, talent retention, data privacy, regulatory uncertainty, and AI adoption among the top ten challenges and risks facing healthcare leaders. At the same time, the economic landscape for healthcare organizations continues to face pressures due to government funding cuts and staff shortages. That’s why many healthcare organizations are turning to healthcare IT managed service providers to stay secure, compliant and efficient in a rapidly changing environment, freeing up internal teams to focus on patient care.
Healthcare IT Managed Services, Defined
IT managed services refers to the outsourcing of day-to-day management and support of a healthcare organization’s IT infrastructure, systems, and applications to a third-party provider—often called a Managed Services Provider (MSP). The MSP assumes responsibility for ensuring the organization’s technology runs smoothly, securely, and in compliance with healthcare regulations.
Transition to IT Managed Services with Ero Health
You know and trust Ero Health for your eClinicalWorks EHR needs, but did you know that we also offer healthcare IT managed services? In partnership with Med Tech Solutions, we now provide a full slate of managed services to solve your IT challenges, with flat-rate, value-based pricing plans. This level of service offers financial predictability and scalability to meet your growing needs, delivered for a fraction of the cost of just one full-time internal staff member.
Ero Health’s IT managed services are designed to keep your organization running at its full potential, maximizing your resources and empowering you to plan for the future in a more accurate, informed manner.
Peace of Mind with Comprehensive IT Managed Services
- Cybersecurity: Stay ahead of cybersecurity risks, maintain compliance, and protect your sensitive data with Ero Health. Our CSIRT forensic team detects and responds to threats that could compromise your network, EHR, and other business applications. With over 400 ongoing controls requirements integrated into your environment, you benefit from continuous threat detection, prevention, and incident response capabilities.
- Firewall and VPN Managed Services: Protect access to your network, reduce risk and ensure that only authorized users can access your sensitive systems like EHRs. You’ll work with a team of experts who configure and actively manage network traffic and establish security rules tailored to your organization’s needs.
- Microsoft Windows and Business Applications: With enhanced integration of Microsoft tools like 365, Teams, Outlook, SharePoint and other EHR supporting applications, your staff can collaborate more effectively and securely. You’ll experience greater efficiency through app integrations that facilitate communication and secure document sharing with encryption, access control and threat monitoring.
- Wired and Wireless Networking: Enhance operations and maximize uptime across your organization with a network designed and deployed by the Ero Health team. You can rest assured that our advanced level of skill will deliver the network infrastructure and function you need to succeed.
- Network Management: You need prompt, always-on network management, and with Ero Health you’ll experience just that. Rely on our 24/7 network monitoring and support in our Network Operations Center (NOC) and Security Operations Center (SOC). This support provides routine maintenance such as software upgrades, patches and configuration updates.
- Workstations and servers: Your devices stay secure, functional, and up to date, minimizing downtime and keeping your team running smoothly. When issues arise, you get fast resolution from a responsive help desk team.
Benefits of Partnering with Ero Health as Your Healthcare IT Managed Service Provider
You need technology that is reliable, accessible, and advanced. With the Ero Health MSP team, you gain access to expertise across every layer of healthcare IT, without the cost and complexity of building it in-house.
With Ero Health Managed Healthcare IT Services, you’ll be assigned a dedicated ITCare team which provides proactive network administration, an end user help desk, and 24/7 Security and Network Operations Centers. You’ll also benefit from:
- Reduced downtime
- Enhanced protection for sensitive patient data
- Confidence in your HIPAA and security compliance
- Increased staff focus on patient care
- Access to 24/7 support and specialized expertise
Our team is made up of proactive problem solvers who are always ready to serve you as needs arise. Gain operational efficiency, increased provider and staff satisfaction, and ultimately, tackle the top IT concerns that are keeping you up at night.
Ready to run smarter, safer and more efficiently? Let’s talk about what Managed Healthcare IT services can do for you. Contact us today to get started.
