Support
Challenges with support of your eClinicalWorks® EHR?
Our certifications as an eClinicalWorks® largest Service Partner enhances our ability to provide superior service levels that lead to quicker response times and faster problem resolutions. Our certified health IT experts are dedicated to freeing practice staff to focus on the bigger picture – patients. We handle the initial calls and escalate items if needed to eCW and manage the complete resolution process, so you don’t have to.
With our coast-to-coast presence throughout North America, you’ll experience the highest level of support available. Our team has worked with thousands of physicians in practices of all sizes from small independent practices to large hospital groups.
We handle upgrades, patches, new releases, interface/interoperability, how to questions and bugs. As your first call we manage the process end to end, and you have access to our ticketing system, so you know where your issue stands.
Ero Health is committed to transforming your practice to its full potential through innovative technologies and partnerships. It is a commitment that requires providing a high level of service throughout the life of the relationship.
Put Ero Health’s experience to work for your team.
- 2-hour response time
- Active monitoring and management of your eClinicalWorks® application
- Scheduled installation of eClinicalWorks® updates
- New release training hours are included in the support agreement.
- 98% CSAT ranking.
Support Success Stories
Grow your business
As the largest eClinicalWorks® solution partner in North America, Ero Health has the expertise to help you maximize your investment in eClinicalWorks®. Your business can run more efficiently and profitably. We can help you:
- Gain greater visibility to patient data
- Reduce overhead costs
- Improve patient and staff satisfaction
